1. Orders will be shipped on business days only (Monday-Friday, excluding Public Holidays).
  2. Our shipping fee for West Malaysia is RM 10.00, and RM 20.00 for East Malaysia.
  3. Free shipping will be provided when the promotion is available.
  4. There won't be international shipment for now.
  5. Order will be processed and shipped in 3-4 working days once payment is received.


JW Agarwood will provide customers with the shipment tracking link/url and tracking number. The shipment tracking link is powered by www.tracking.my.


JW Agarwood have a 7-day return policy. The 7-day return policy will start after the order is placed.

In order to initiate a return, you could contact us at [email protected]. If your return is approved, we will send you the instructions on how and where to send your package. 

Item sent back to JW Agarwood without requesting for a return is strictly not allowed. If you have any further enquiries, feel free to reach out to us at [email protected].

Order Cancellation

Order cancellation can be made within 24 working hours after the order is confirmed or before the product is shipped.

To request for a order cancellation, please reach out to us at [email protected].


We will notify you within 3 working days after we received and inspected your return. We will let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method. Please do take note that the process may take some time for your bank/credit card company to process the refund.